FOLKESTONE, UK: 11 November 2026. SYSTERAL has won Best Employee-Led Transformation at the 2026 Engage Awards. The winners were revealed on 10 November at the programme’s black-tie ceremony at Old Billingsgate in London.

The Engage Awards are the industry’s only awards programme covering customer, employee, sales and marketing engagement, and 2026 was their 11th year. The programme received a record number of entries, every one assessed through anonymised judging, and the judges described the standard as the highest calibre to date. The Engage Awards were also named Awards Event of the Year at the Awards Awards 2026, where judges credited the integrity of the anonymised model.

Built by the people who use it

YouCall-it began delivering IT services in 2010, and sixteen years of that work gave its team a close view of where service delivery goes wrong. Updates got lost in inboxes and jobs slipped between suppliers, which meant the only way to find out where a project stood was to pick up the phone. SYSTERAL launched in 2023 as the team’s answer, built from those conversations with clients and partners.

The platform brings four elements together, and each can be used alone or alongside the others. The Marketplace connects businesses with verified IT service providers, and the Service element manages delivery against contracts and SLAs. Connectivity keeps partner and vendor relationships in one place, while Inventory tracks assets and hardware in real time. Clients can use SYSTERAL as software, or add assisted and managed services so the team runs delivery alongside them.

Clients and partners have kept shaping it since launch, and every feature carries a client conversation behind it. That is what makes the transformation employee-led: the people closest to the work decide how it should be done.

Two years as one team with Source1

The last two years have taken SYSTERAL further. Source1, the global managed IT service provider based in Clearwater, Florida, went all in on the platform, and colleagues in the US and across Europe now work side by side to build SYSTERAL and bring it to new clients. Source1 was founded in 2011 on a simple principle of relationships over deals, and the same thinking guides how the team works with every customer.

Hundreds of businesses have come together through SYSTERAL in that time, using the platform directly and through its assisted and managed services.

“In the last year alone, we have connected over 500 businesses, whether through our SYSTERAL-assisted MSP services or directly as platform users,” said Wayne Conyers, Director at YouCall-it, earlier this year. “With everything the platform represents and the scope of what we are building, it is always an honour to have that work recognised.”

What it looks like for clients

Field service across five European countries. A global coffee-retail chain with stores in France, the Netherlands, Switzerland, Austria and Italy relied on a UK-centralised spares model, so every repair waited on a part shipped across borders. Source1 placed stock in each country and ran every call and engineer visit through SYSTERAL, with SLA performance visible to the client. Time to attend fell from around five days to next day, and first-time fix rates rose from roughly 78% to 95%. The client said: “Since Source1 moved us to in-country stock and next-day attendance, we’re getting the sites we support back up and trading far faster, and it has taken cost and complexity out of every repair we manage.”

A 94-site rollout in Norway. A global IT services provider came to YouCall-it with an urgent enquiry for two sites, and the project grew into a hardware refresh across 94 locations, some of them remote. SYSTERAL’s Enquiry chat became the single channel between the client and the delivery team, and three pilot runs refined the process before the full rollout. The client’s Head of Global Program & Service Management said: “We reached out on Monday morning, and by noon, we had an offer for a relatively big scope of work. It was very quick to find a partner through the portal.”

Dispatch and ticketing at Techvue360. The managed services provider moved from a manual workflow to SYSTERAL for dispatch and ticketing. Sara Andleeb, Director of Operations, said: “All communication, notes, and updates for each job were stored in one place, allowing my operations team and field engineers to stay aligned.”

Multi-country delivery at Binary IT Solutions. Vendors confirm completed work directly in the platform, which gives the team live progress across several European countries. CIO Aziz ur Rehman said it helped them “protect SLA performance and keep delivery consistent.”

Growth at SNB Global Technologies. Since joining the SYSTERAL marketplace as a verified member, SNB has completed more than 100 projects and expanded into Greece and Norway. Junaid Ali Khan, Director of Sales & Partner Management, called verification “a game-changer for us, opening doors we hadn’t imagined.”

Partner networks at 3Layers Technologies and FixoreIT Global Services. 3Layers Technologies installed 48 sensors across six floors in seven days, and Managing Director Faisal Hussain describes SYSTERAL as “a one-stop solution for providing services on a global scale.” FixoreIT founder Adam Kholdorov says the platform has helped the company “accelerate partner engagement and build relationships that support our international growth ambitions.”

A year of recognition

The Engage Awards win follows a run of 2026 recognition. SYSTERAL was named IT Service Management Platform of the Year for Kent by the Global Tech Insider Awards. YouCall-it received the Leader in Global IT Operations designation and the Service Governance Excellence Award from SME News at the UK Enterprise Awards. Wayne Conyers was also named Technology Services Expert of the Year in England at the Corporate INTL Magazine Global Awards.

Looking ahead

Development continues, with expanded reporting and broader API integrations on the way. The aim stays the one that started the platform: IT service delivery that is simple to run and easy to trust, wherever the work happens.

Source1 and SYSTERAL thank the Engage Awards judges, and the clients, partners and colleagues in the US and Europe whose work made this win possible. #ALLIN

The night in pictures

Award winners stage shots at Engage Awards 2026, Old Billingsgate, City of London, 10th November 2026. Images copyright www.tellingphotography.com

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About Source1 Solutions

Source1 Solutions is a global managed IT service provider based in Clearwater, Florida. Founded in 2011, it delivers mission-critical managed IT services, cybersecurity, infrastructure and enterprise support to some of the largest organisations in the world. The company puts relationships over deals, and its people are All In.

About SYSTERAL

SYSTERAL is a modular IT service management and procurement platform, launched in 2023 and developed in Folkestone, Kent, as part of Source1. Its Marketplace, Service, Connectivity and Inventory elements work alone or together, and assisted and managed services are available alongside the software. SYSTERAL grew out of the delivery experience of YouCall-it, founded in 2010.

About the Engage Awards

The Engage Awards, run by Engage Business Media, celebrate achievements across customer, employee, sales and marketing engagement. The 2026 programme was its 11th year.