FOLKESTONE, KENT—June 29, 2026—SYSTERAL has been named IT Service Management Platform of the Year for Kent 2026 by the Global Tech Insider Awards. The recognition comes from a programme that evaluates organisations across the technology sector, spanning artificial intelligence, cybersecurity, enterprise solutions, and digital platforms, using independent research and verified evidence covering innovation, market impact, technological advancement, and adaptability.
The Global Tech Insider Awards identify forward-thinking organisations across the technology sector. Evaluation is merit-based, grounded in independent research and verified evidence, and covers innovation, market impact, technological advancement, and adaptability. The programme spans the technology sector in full, from artificial intelligence and cybersecurity to enterprise solutions and digital platforms, recognising both established leaders and emerging innovators whose work is transforming how businesses operate. Decisions are made using publicly available intelligence gathered by the Global Tech Insider research team alongside verified supporting evidence provided by nominees. Winners are identified through objective evaluation of their contributions, with no reliance on popularity or votes.
“We have gained real momentum with the SYSTERAL platform over the last twelve months”, said Wayne Conyers, Director at YouCall-it. “The team has been pushing hard on its ongoing development, and the unified management approach our customers and clients continue to benefit from reflects that effort. In the last year alone, we have connected over 500 businesses, whether through our SYSTERAL-assisted MSP services or directly as platform users. With everything the platform represents and the scope of what we are building, it is always an honour to have that work recognised with an award of this nature”, Conyers remarked.
Since its launch in 2023, SYSTERAL has continued to develop with API integrations, translation support for inclusivity across regions, and expanded operational capabilities that serve clients and providers operating across complex, multi-site environments. The platform provides a single environment for the full scope of IT service delivery. Service requests are tracked from assignment through to confirmed completion, with visibility at every stage. Contracts and SLAs sit alongside vendor coordination, inventory, asset data, and billing in one place. The verified marketplace connects providers and clients across 138-plus countries through a structured procurement process that removes the need to manage relationships through disconnected tools and inboxes.
Every customer, partner, and team member who puts the platform to work every day has contributed to this result. The award reflects their work as much as it reflects the platform itself.
ABOUT YOUCALL-IT.COM
Youcall-it.com is a global IT service management company founded in 2010. Now part of Source1 Solutions, it operates across 138-plus countries, supporting businesses in over 60 of them with a delivery model built around full accountability and end-to-end visibility.
Youcall-it.com developed the SYSTERAL platform and has applied it across a global network of clients and service providers since the platform’s launch
ABOUT GLOBAL TECH INSIDER
Global Tech Insider is a leading technology media platform delivering expert analysis and coverage across the global technology industry. Its news website and quarterly magazine serve professionals, entrepreneurs, and decision-makers with in-depth reporting on artificial intelligence, cloud computing, cybersecurity, fintech, blockchain, and enterprise innovation. The Global Tech Insider Awards programme celebrates the most forward-thinking companies and individuals across the technology sector, recognising innovation, leadership, and the advancements shaping the future of industries worldwide.
